We've tried to answer all general, pre-sales questions that most people ask. If you have technical questions, these answers can be found in the
technical FAQ . There is useful information in our
forum that might answer your questions too.
No copy-cat charting, ensure staff compliance, and great point of care electronic documentation are some of overriding benefits for using CareRight™.
Basically there are 1 time equipment costs and a per licensed bed fee with the purchase of the CareRight™ system. To get a *rough estimate* of how much the system will cost, fill in the cost estimator calculator below. Also, note if you have several homes as there may be discounts.
Yes. CareRight™ machines are appliance machines, specifically designed to provide the CareRight™ software and reside on a dedicated network. We designed it this way for several reasons but the main reason is security. We do not want sensitive and important data (resident's drug and personal information) on machines that other applications or operating systems can access, accidentally or purposely. We also want to avoid the ubiquitous virus and worm invasions that are so prevalent on certain operating systems.
Your staff could learn to use CareRight™ in short amount of time. 30 minutes is enough time to learn how to use CareRight™, and in a day all people can be charting. That simple!
Simply remove it from your facility. Our suggestion, due to the commitment, in both resources and time, is to make certain CareRight™ is perfect for your facility before purchasing it. We offer demos and encourage you to contact a few of our customers to discuss installation procedures and success. While we'd love to say every facility is the same, this is simply not the case. There's nothing cookie cutter about any facility. Knowing this, we genuinely try to help you make a well informed decision.
Well, I don't think we are better, just different. Yes, we have much of the same functionality, but here are a few interesting differences:
1) CareRight has an eMAR module that completely integrates with CareRight
2) CareRight does not require the internet
3) CareRight does not require a server for backup or any other reason in your facility
4) CareRight is less expensive and has much of the same functionality
Nothing. Charting and documentation will be seamless. Due to ISP service interruptions that nobody can control, the rural location of many long term care facilities, and the performance we needed for CareRight™, we designed CareRight™ such that it does not require the internet. It can go several hours, even days, without internet connectivity.
Training is important for the success of a CareRight™ within any facility. Knowing this, we have 'Train the Trainer' sessions, one-on-one training, onsite training, and extensive online help. While CareRight™ is much easier to learn and implement in a facility than MedRight™, training should still be a consideration
Our fanatical support is one of the distinguishing characteristics of our company. We take it seriously, and not just for a sale. We have a toll-free line, a support pager carried 24x7 that is supported every day by people who speak and understand English well. We have technical staff available within 10 minutes if first line support has issues that it cannot solve. Our appliance machine and network architecture allows for remote support-- we can do any technical support right from our office just as if we were there onsite. Finally, you can view our active online support forums at
http://forum.carerighttech.com.
People who have it and use it love it; It does what it claims it does; It's easy to use and learn; it's modern architecture and lack of dependence of a server in the facility is great. Our training and support is simply outstanding. And of course, cost is reasonable, if not a bit better than our competitors.
We encourage every facility to have a backup client machine onsite. It's actually part of the upfront cost. Simply take your backup appliance, plug it in, call customer support and you will have your data back on your new appliance machine within 15 minutes!
No, not at all. All software updates and major upgrades are absolutely free. There are no update disks or update hassles. They just happen. We update about 4-5 times a year. You can keep track of releases, announcements, and updates at:
http://www.emissarytechnologies/support/releaseNotes.
We don't care about your size. We support small facilities just as well as large facilities. We believe CareRight™ is beneficial at any level.
There are few updates to your equipment. We'd suggest looking at new equipment every 5-10 years. The cost of equipment is actually very stable and minimal after the initial purchase.
We are based out of Wyoming. We started out 12 years ago as a pharmacy company. But we now are a combination of a pharmacy and a software company. In 2006, we began by wanting to purchase an eMAR system for our pharmacy customers and give it to them, but quickly found that what was available on the market was very old technology. After 6 months of research into all eMARs on the market, we made the decision to build a state-of-the-art eMAR-- thus MedRight™. Because our history is taking care of our pharmacy clients, our culture is driven by great customer support!
Because we know that there are no cookie-cutter facilities, CareRight™ is extremely configurable. Configuring your own shift times, your own privacy log out times, your own Meals & Fluid entry times is nicely done with CareRight™. There are literally dozens of things you can customize within CareRight™.
Call our TOLL FREE number (866-630-6727) or go to our website and fill in the 'Contact Us' form and we will contact you.
CareRight™ is quite easy to implement. We've had a lot of experience with this. We suggest "playing" with it for 30 or so days on every station. This will let all participants of CareRight™ learn the system. To learn the system takes about 30 minutes, to know it really well and all it offers takes approximately 2 hours. Decide a day and then "go live" at one station at a time throughout your facility. We suggest staggering the "go live" day for the stations.
